FAQ’s

Shipping & Delivery

How long does shipping take?

Orders are processed within 1-2 business days. Standard shipping (5-7 business days) is available for $7.95, or free on orders over $100. Expedited shipping (2-3 business days) is available for $14.95.

Do you offer international shipping?

Yes, we ship to select countries. Rates and delivery times vary by location. Please note that customs fees or import taxes may apply.

Can I track my order?

Yes, you’ll receive a shipping confirmation email with tracking information once your order has shipped.

Returns & Refunds

What is your return policy?

You may return unopened and unused products within 30 days of purchase for a full refund of the product price. Opened or used products are not eligible for refund unless defective.

How do I initiate a return?

To start a return, please contact our customer service team at mgr@westskinlaser.com with your order number and reason for return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective.

Products & Ingredients

Are your products natural and clean?

Yes, our products are carefully crafted using clean, natural, and medical-grade ingredients that are both effective and gentle on the skin.

Are your products suitable for sensitive skin?

Many of our products are formulated for sensitive skin. However, we recommend checking the ingredients list for each product and consulting with a dermatologist if you have specific concerns.

Do you test on animals?

No, we do not test our products on animals. We are committed to cruelty-free skincare.

Account & Orders

How do I create an account?

You can create an account by clicking the “Sign Up” button in the top right corner of our website and following the prompts.

Can I modify or cancel my order?

Please contact our customer service team as soon as possible at mgr@westskinlaser.com. We’ll do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website and sent directly to the recipient’s email.

About Dr. Tina West Cellular Skin Science™

Who is Dr. Tina West?

Dr. Tina West is a renowned dermatologist who founded our skincare line. She has decades of expertise in dermatology and has developed our products based on cutting-edge research.

What makes your products unique?

Our products are the result of decades of dermatological expertise and are designed to work synergistically, providing a comprehensive approach to skincare that promotes overall skin health from the cellular level up.

If you have any questions not addressed here, please don’t hesitate to contact our customer service team at mgr@westskinlaser.com. We’re here to help!